ARTIFICIAL INTELLIGENCE AS A DRIVER OF THE INTELLECTUAL TRANSFORMATION OF PUBLIC ADMINISTRATION IN THE DIGITAL ERA

Abstract

The article provides an analytical overview of the implementation of artificial intelligence (AI) technologies 
in public administration, particularly within the context of global digital transformation trends. The purpose of the 
study is to identify the key directions of AI application in the public sector, assess the related risks, and develop 
recommendations for the ethical and secure adoption of such technologies. The methodological framework 
is based on comparative, systemic, and analytical approaches, which made it possible to comprehensively 
examine the experience of leading countries – including Estonia, the United Kingdom, Albania, and Ukraine – 
as well as to analyze the practices of international organizations such as the Organisation for Economic 
Co-operation and Development (OECD).
The analysis reveals that artificial intelligence contributes to improving the efficiency of administrative 
processes, optimizing communication with citizens, forecasting risks, and supporting evidence-based decision
making. At the same time, it demonstrates that uncontrolled algorithmic use creates multiple challenges – from 
discrimination and bias to cybersecurity threats and potential violations of human rights. The study concludes 
that effective implementation of AI in public administration is achievable only under conditions of transparency, 
adherence to ethical standards, interdisciplinary expertise, and a human-centric approach. The development 
of digital government should integrate technological progress with civic responsibility, ensuring trust, security, 
and sustainable social development.
Furthermore, the article emphasizes the need to establish a comprehensive regulatory framework for 
AI governance in the public sector – one that defines transparency requirements for algorithms, safeguards 
personal data, and delineates accountability for automated decision-making. An equally important aspect is 
the enhancement of digital competencies among civil servants, the cultivation of a culture of ethical data use, 
and the creation of mechanisms for public oversight of technological processes. The findings demonstrate 
that the balance between technological innovation and humanistic values will determine the success of the 
state’s digital transformation.